Premium business web hosting
Over 16 years of experience!
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Premium business web hosting
Over 16 years of experience!
Toll-Free Sales
1-888-846-2426 ext. 2
  • HOME
  • HOSTING
  • FAQ
  • CONTACT

Additional Fees

The following table shows potential additional fees you may incur associated with ExcellentHost’s products and services.

NameDescriptionAmount
Account Restoration FeeApplicable if you want to restore your account from our backup (if available) after it has been terminated$35
Downgrade FeeApplicable if you downgrade your plan before the end of the term$0 *no prorated refunds for downgrades
Late Cancellation FeeApplicable if you cancel your account on or after the due date shown on your invoice1 Month Fee (based on your plan)
Premium Phone SupportApplicable for customers who call our toll-free line for technical supportminimum $5 per call *actual amount disclosed at time of call, depends on complexity
Out-of-Scope Technical SupportApplicable when we provide on-demand technical support for third-party scripts, debugging, etc. that is not related to our servers or services$20/hour *minimum 1 hour charge, billed in 15 minute increments
Addon Domain to Account ConversionApplicable when you want to convert a domain contained within a shared hosting account to its own separate account$15
Chargeback FeeApplicable if you initiate a chargeback on an invoice (fee is in addition to the amount owing)$45
Backup Restoration FeeApplicable if you want to restore your whole account from a server backup$15
Custom SSL Installation FeeApplicable if you ask us to install a custom SSL certificate you purchased outside of ExcellentHost$30
Software Installation FeeApplicable if you ask us to install custom software for your VPS or dedicated serverminimum $35 *depends on complexity
Account Transfer Fee Applicable if you want to transfer your hosting account to a third-party$25
Interest on Overdue AmountsApplicable if you are overdue on an invoice2% compounded monthly (equal to 26.86% per annum)