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The following table shows potential additional fees you may incur associated with ExcellentHost’s products and services.
| Name | Description | Amount |
|---|---|---|
| Account Restoration Fee | Applicable if you want to restore your account from our backup (if available) after it has been terminated | $35 |
| Downgrade Fee | Applicable if you downgrade your plan before the end of the term | $0 *no prorated refunds for downgrades |
| Late Cancellation Fee | Applicable if you cancel your account on or after the due date shown on your invoice | 1 Month Fee (based on your plan) |
| Premium Phone Support | Applicable for customers who call our toll-free line for technical support | minimum $5 per call *actual amount disclosed at time of call, depends on complexity |
| Out-of-Scope Technical Support | Applicable when we provide on-demand technical support for third-party scripts, debugging, etc. that is not related to our servers or services | $20/hour *minimum 1 hour charge, billed in 15 minute increments |
| Addon Domain to Account Conversion | Applicable when you want to convert a domain contained within a shared hosting account to its own separate account | $15 |
| Chargeback Fee | Applicable if you initiate a chargeback on an invoice (fee is in addition to the amount owing) | $45 |
| Backup Restoration Fee | Applicable if you want to restore your whole account from a server backup | $15 |
| Custom SSL Installation Fee | Applicable if you ask us to install a custom SSL certificate you purchased outside of ExcellentHost | $30 |
| Software Installation Fee | Applicable if you ask us to install custom software for your VPS or dedicated server | minimum $35 *depends on complexity |
| Account Transfer Fee | Applicable if you want to transfer your hosting account to a third-party | $25 |
| Interest on Overdue Amounts | Applicable if you are overdue on an invoice | 2% compounded monthly (equal to 26.86% per annum) |